Refund Policy

Full Refund:
A complete refund is only possible if the customer has made an advance payment for onsite service and cancels it at least 6 hours before the scheduled visit or if the customer does not accept the onsite tech visit call on the same day. Upon request, a full refund will be issued if the technician fails to show up as per the schedule, declines service, nonavailability of parts, adverse weather conditions, or other similar circumstances.

Partial Refund:
We offer a 15-day refund policy for onsite services in situations where the issue remains unresolved after the tech visit. If a previously resolved problem resurfaces within the 15-day period and it is determined to be unrelated to user actions, we will either send a technician back to your location or attempt to resolve the problem through alternative means if feasible. If we are unable to identify the issue or offer a resolution, a partial refund will be provided, which amounts to 50% of the onsite service fee for the time spent working on the problem. Any new issues arising after the 15-day period or later will not qualify for refunds, although KAZA Tech Solutions may still attempt to resolve the problem for the client.

Please Note:
Occasionally, certain circumstances beyond our control may result in a longer-than-expected resolution time. We kindly request customers to allow us additional time to complete the work. If a customer requests to stop the onsite work prematurely for any reason, KAZA Tech Solutions may not issue a full or partial refund, depending on the amount of time already spent.

If you are dissatisfied with the support provided, please inform our support desk. We will make every effort to address your concerns. Depending on the specific circumstances and work completed during prior incidents, we may issue a full or partial refund upon request on a case-by-case basis.